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Frequently Asked Questions

Before you order you might want to know:

  • All art prints are unframed and black only.
  • Some items are print-on-demand, others are already produced and being shipped from Croatia.
  • Orders with mixed items may ship separately.
  • Items shipped from Croatia may take longer to arrive if shipped out of the EU.
  • Customs & taxes may apply to non EU customers for items shipped from Croatia.
  • Products are non-returnable unless damaged or incorrect.

Last Updated

April, 20th 2026

Products and Prints

Are your products original?

Yes. Every product in this shop features my original artwork, illustrated, designed, and created by me. Nothing here is mass-produced or AI-generated.

How do you make your illustrations?

All of my current artwork is created digitally using an iPad Pro and Apple Pencil. I design and illustrate each piece myself, from initial sketches to the final artwork you see on prints, decks, stickers, and other products.

I used to create illustrations by hand, which helped me develop my style and attention to detail before moving into digital art.

Why are your art prints only black?

All of my art prints are printed in black only. This is a conscious artistic choice and part of my signature style. I focus on creating high-contrast, detailed designs that work best in monochrome.

At this time, I do not offer colored prints, and there are no immediate plans to do so. This allows me to maintain the consistency, quality, and character of my artwork across all prints.

However, I can create a custom piece upon request, and if desired, incorporate one or two colors to the artwork, offering a personalized touch.

What paper and print quality do you use?

Art prints are printed on museum-quality thick matte paper (200-250 gms). Each print is printed with water-based inkjet printing technique. This ensures deep blacks, excellent contrast, and a beautiful finish suitable for framing.

Are framed or custom-sized prints available?

Framed prints are not currently available in the shop. If you’re looking for a different size or a framing option, feel free to reach out – I’ll be happy to help you find the perfect fit.

Are prints and other products limited edition?

Some of my products are limited edition, while others are regularly available.

Limited edition items: remaining physical stock from previous collections which are shipped directly from Croatia, or small print runs. Once they’re gone, these specific designs will no longer be restocked.

In the future, I will create more product designs. Some of them will be limited edition, while others will be offered as a part of a regular sale.

You can check each product’s description to see whether it is limited edition or ongoing.

What are your future plans for new products?

I’m always exploring new ways to bring my artwork to life! In the near future, I plan to expand into apparel and may also create new print designs, stationery items, and other unique illustrated products. Keep an eye on the shop for updates and limited releases!

Commissioned Artworks

Do you offer a commissioned artwork?

Yes, I create custom illustrations and commissioned artwork tailored to your vision. How to request a commission:

  • Share your ideas, sketches, preferred illustrations from my portfolio, reference photos, or any materials that will help convey your concept.
  • I will review your request and provide a personalized quote.

Each commission is carefully crafted to match your specifications, ensuring a unique piece of art you (or your loved one) will love.

What is your price range?

Prices vary depending on the complexity, the number of people, and additional elements in the illustration. Typical range is between €250–€600. This range is in line with professional custom illustration rates and reflect the time, intuition, and personal attention that goes into creating a truly unique artwork for you.

To provide an accurate quote, I ask clients to share references such as preferred illustrations from my portfolio, a photo(s) to be recreated, and any quotes or ideas they would like included.

What is your payment structure?

Once the quote is approved and the design brief is received, the total fee is divided into two payments:

  • A 150€ booking fee is required to reserve your commission and secure your place in my schedule.
  • The remaining balance is due after you approve the sketch and before the final files are delivered.

I reserve the right to adjust the commission price if additional time or revisions are required.

What is the timeline?

Initial sketch: 3–15 business days after the first payment
Final design: 3-7 business days after the balance payment is received

Timeline may vary depending on current workload, availability, unforeseen personal circumstances, and feedback response time.

What if I cancel the project?

You may cancel the project at any stage. Please note that the initial 150€ deposit is non-refundable, as it covers time spent on research, sketching, and design development.

Are revisions included?

Yes, revisions are included until the commission is finalized, provided the overall concept remains the same. Extensive changes or complete redesigns beyond two major revisions may incur additional fees.

What files will I receive?

You will receive:

  • High-resolution JPG
  • Transparent PNG if needed
  • Print-ready vector PDF (up to A2 size: 420 × 594 mm / 16.5 × 23.4 in)

You receive exclusive rights to the design for personal use, including tattoos. I will not sell, reproduce, or use the design for products or prints.

Can I use my commissioned artwork for commercial purposes?

Yes, commercial use is possible, but it is not included by default. If you would like to use the artwork for any commercial purpose – such as book covers, apparel, merchandise, branding, or other revenue-generating projects – this must be arranged through a separate agreement. An additional licensing fee will apply and is determined based on the scope of the project, including factors such as the type of use, distribution, and expected number of sales. Please contact me in advance so we can discuss the details and find the best solution for your project.

Commercial Purposes

Can I use your existing artwork for commercial purposes?

Yes and no. Commercial use, reproduction, or resale is not permitted without written permission. However, existing artworks can be licensed for commercial purposes, but this requires a special agreement. Using an existing artwork for projects such as book covers, apparel, merchandise, or other revenue-generating purposes will incur a licensing fee, which depends on factors such as the type of project, scope of use, and distribution. All terms, including exclusivity and usage rights, will be agreed upon before the artwork is used commercially.

Tattoo Designs

Can I get your artwork tattooed on me?

Yes, only after you buy a Tattoo Permission. All of my illustrations are original creations, and I deeply value the time, creativity, and effort that goes into each piece. A Tattoo Permission allows you to legally and respectfully use my artwork for a tattoo.

A Tattoo Permission grants you the right to have one of my artworks tattooed for personal use at your local tattoo studio.

  • Permission is valid for one person, one tattoo.
  • Copyright of the artwork remains with me.
  • Tattoo Permissions are non-refundable once purchased.

Please note: I do not allow my artwork to be tattooed without purchasing a Tattoo Permission first. Getting my artwork tattooed without permission is not allowed.

What file will I receive?

You will receive a digital high-resolution file of the artwork. You will also receive my written permission allowing you to get it tattooed that you can show to your tattoo artist.

If you wish to gift it to someone special, you can get a printable PDF tattoo permission ticket, where you can add the recipient’s name. In that case, the recipient may select any eligible design of their choice for tattoo use.

Can my tattoo artist modify the design?

Minor adjustments may be made by the tattoo artist to ensure proper placement and longevity on skin. However, the overall concept and integrity of the design should remain unchanged.

Please note: tattoo artist may not reuse or resell the design to other clients. The rights are granted to you only for personal use.

What if I’ve already tattooed one of your designs?

If you have already tattooed one of my illustrations before obtaining permission I kindly ask for your support by purchasing a Tattoo Permission afterward. This helps sustain my creative work and ensures that I can continue producing new illustrations for everyone to enjoy. Your respect and support mean the world to me, and every ticket contributes directly to the artist.

A Tattoo Permission is not only a practical solution for legally using my artwork but also a beautiful and meaningful gift that celebrates art, creativity, and personal expression.

Gift Vouchers

What is a Gift Certificate?

A Gift Certificate is a prepaid digital certificate that can be gifted to someone and used as payment toward any product in the shop (unless stated otherwise), as well as toward the booking fee for a custom artwork created by me. It is a meaningful and thoughtful gift, especially when you need a last-minute present but still want to give something personal and creative.

How will I receive a Gift Certificate?

Gift Certificates are delivered via email as a digital, printable PDF file after purchase. The certificate includes the selected value, a unique coupon code, and designated lines where you can write the recipient’s name, the giver’s name, and a personal message. You can print it or send it digitally to the recipient as a gift.

How do I use the Gift Certificate and what are the terms?

Each Gift Certificate includes a unique coupon code that can be entered during checkout to redeem its value. Gift Certificate can be used on any product in the shop (unless stated otherwise), as well as toward the booking fee for a custom tattoo designs and other custom artwork. If the total order or custom artwork price exceeds the voucher amount, the remaining balance must be paid separately, at checkout.

Gift Certificates:

  • are valid for 8 months from the date of purchase.
  • can be used alongside active shop discounts.
  • are non-refundable and cannot be exchanged for cash.

Card Decks

Do tarot and oracle decks include a guidebook?

Yes. All tarot and oracle decks include a thoughtfully written English guidebook (as well as a digital guidebook delivered by email or download link) and are packaged in a durable rigid box, making them suitable for both daily use and gifting.

Please note: Tarot and oracle decks are shipped from Croatia. For American and non-EU customers, customs fees, VAT, or import taxes may apply depending on your country’s regulations. These charges are not included in the item price and are the responsibility of the buyer.

Shipping, Returns, and Refunds

Where are orders shipped from?

Orders are shipped from different locations depending on the product type, stock availability, and shipping destination. Some items are fulfilled by print-on-demand partner PRINTFUL, while others are packed and shipped by me personally, from my home base.

CROATIA
Applies to products shipped to customers based in Croatia and the EU, including in-stock items and products produced in Croatia.

USA – fulfilled through PRINTFUL
Applies primarily to art prints shipped to the USA, but may also include other print-on-demand products such as stickers, badges, calendars, notebooks, and similar items. This allows for shorter delivery times depending on your location.

Will I have to pay customs fees or duties?

USA & non-EU: customs duties, import taxes, or handling fees may apply for orders that include products shipped from Croatia (such as tarot or oracle decks, calendars, booklets, or other stocked items). These charges are not included in the item price and are the responsibility of the buyer.

Will my order arrive in multiple packages?

Yes, possibly if you are located in the USA. If your order includes items produced in different locations (for example, a print and a tarot deck), they may be shipped separately and arrive at different times. In some cases, two shipping fees may apply, or the shipping cost may be slightly higher due to separate fulfilment.

How long does shipping take?

Delivery times are estimates and may vary due to: shipping origin, destination country, customs processing, local postal services, and seasonal delays. I am not responsible for delays once the order has been handed to the carrier.

Estimated delivery time for orders shipped from Croatia:
Croatia: 2-7 business days
European Union: 5-15 business days
International (other countries): 5-25 business days.

All orders shipped from Croatia are sent via Croatian post and include a tracking number. Please note that customs clearance may add extra time beyond estimated delivery windows.

Estimated delivery time for orders fulfilled by PRINTFUL:
5-7 business days

For more details, please refer to Shipping and Returns page.

Can I return or exchange an item?

Change of mind returns are accepted only for eligible in-stock products, never for print-on-demand items. All art prints are either made to order, fulfilled through third-party partners, or produced in small batches, which means we cannot restock returned items.

In-stock, non-customized products may be returned within 14 days of delivery in accordance with EU consumer rights. If your order arrives damaged or incorrect, please contact me as soon as possible, and I will arrange a replacement or refund.

For more details, please refer to Shipping and Returns page.

When can I get a refund?

Refunds are issued only:

  • If your order has not arrived within 45 days from the shipping date.
  • If your print arrives damaged or incorrect.
  • If a package is returned due to incorrect address, failure to collect, or customs issues.

Please note:

  • Refunds are processed to the original payment method once the issue is confirmed.
  • Minor color variations, small wrinkles, or slight damages, as well as delays caused by postal services are not eligible for refunds.
  • Original shipping costs are non-refundable.
  • Digital products such as Gift Certificate, Tattoo Permission, and Commission Fee are non-refundable.

For more details, please refer to Shipping and Returns page.

My order arrived damaged. What should I do?

I’m sorry that happened. Please contact me asap, but not later than 14 days of delivery with your order number, and clear photos of the damaged item and packaging. I’ll resolve it as quickly as possible.

For more details, please refer to Shipping and Returns page.

Contact

How can I contact you?

You can reach me via e-mail or by filling the Contact form. I aim to respond within 12–48 hours.

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